nTireCRM is a 100% web based Customer Relationship / Incident / Lead Management System helps enterprise across diversified verticals viz. Banking, Insurance, Retail, Financial Services, Securities, Health Care, Manufacturing and others. nTireCRM is the unique solution that addresses the needs of Sales & Marketing, Customer Service, Business Intelligence, Call Centre, Back Office, Product Management, Business Process Management, IT and other departments that are either directly or indirectly connected to Customers and needs information on the customers and their transactions. nTireCRM helps in right from KYC Process, Confirmation & Process fulfilment of Customer Acquisition with necessary workflow, Managing Priority Customers, Customer Incident Management (Interaction Management) from multiple Channels including Email / Web / Walk-in, External Agencies, Postal, SMS with Workflow foundation server.
Channel Partner Mgt
ACommissions & Trail Commissions
Enterprise-wide Lead Management
Customer Relationship Management
Creating a Performance Culture
Customer Profile & Activation
Auto Lead Generation
Campaign & Event Mgt
Channel Partner | Contact & Activity
Lead Management | Targets | Incentives
Inbound / Out Call Centre
Alerts / Escalation
Work Flow / Notifications
Email & SMS Campaigns
✓ Lead Management / Cross Sell / Up Sell | Expenses / Claims Management ✓ Product & Campaign Management. Lead Stage, Nature, Priority, Rating Configurations
✓ Response / Sub Response Configuration based on Product ✓ Loyalty Managemen ✓ Accessible on Desktop / Laptop / Smartphone / Tablets / iPADS etc | Reminder / TAT / Escalation
✓ OTP based visitor authentication ✓ Do not Call Repository Management ✓ Re-churn, Reassign and Transfer of Leads ✓ Tight integration with back office for processing of any other data / physical data by courier
✓ Work Flow Management for Lead Management ✓ Tracking of status on Lead till Account Creation. ✓ Display of complete portfolio of existing customers in Lead Screens / Merging of Duplicate Customers.
✓ Auto Lead Generation based on Lead Profile and other Product Profiles.Target Setting, Target Vs. Actual, Individual Rating, Incentive Management
✓ Dynamic Field Manager – for configuring up to 20 additional Fields in Lead Screen. ✓ Sending of information / profiles over interaction by selecting the appropriate template and send on-the-fly.
✓ Tight integration with back office for processing of any other data / physical data by courie. ✓ Work Order / Job Card | Business Dashboards
✓ Display of complete portfolio of existing customers in Lead Screens / Merging of Duplicate Customers.
✓ Sending of information / profiles over interaction by selecting the appropriate template and send on-the-fly.
✓ Social Media Interfacing (Facebook, Twitter, Linked-In) for campaign data publishing and response pulling.
✓ Campaigns, Road Shows, Campaign Description, Campaign Approval Workflow, Campaign Activity Calendar
✓ Email / SMS Campaign, Attach Leads from multiple channels at any time for a campaign and analyze results
✓ Customer Self Service Portal—Web / Mobile / SMS & Email.Auto reading of Emails / SMS / bulk uploaded incidents and process them by initiating appropriate workflow. ✓ Reminders / Escalations / Transfers / Reassign of incidents / queries ✓ Provision to attach any type of documents against any incidents / queries at any stage. ✓ Social Media Interfacings for posting status of incidents along-side cross sell / up sell opportunities.
✓ Customer Incident & Interaction Management / Query Tagging – Collation of queries from multiple channels – Email, SMS, Walk-in, Postal (courier), Inbound Call Center, Website Complaints / Queries, Received from External agencies like Government, Legal entities etc.Single screen – displays all open incidents, closed incidents, customer data, security questions for verifications, changes as displaying of key data on customer, registering and processing current incident/query, customer transactions, customer data, Tagging to Master Incident, etc. ✓ Configurable workflow – with which user can dynamically create and manage categorizations & sub categorizations for handling incidents / queries. ✓ Workflow can be configured against any categories.
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