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nTireCRM

Our CRM solution offers enriched, intelligent business dashboards and graphical reports that provides real time visibility of all activities pertaining to CRM in addition to analytics for sustainable business goals. nTireCRM is tightly integrated to send notifications/escalations through SMS and email platform.

nTireCRM is a 100% web-based Customer Relationship / Incident / Lead Management System helps enterprise across diversified verticals viz. Banking, Insurance, Retail, Financial Services, Securities, Health Care, Manufacturing and others. nTireCRM software is a unique solution that addresses the needs of Sales & Marketing, Customer Service, Business Intelligence, Call Centre, Back Office, Product Management, Business Process Management, IT and other departments that are either directly or indirectly connected to Customers and needs information on the customers and their transactions. nTireCRM helps organizations right from KYC Process, Confirmation & Process fulfillment of Customer Acquisition with necessary workflow, Managing Priority Customers, Customer Incident Management (Interaction Management) from multiple Channels including Email / Web / Walk-in, External Agencies, Postal, SMS with Workflow foundation server.

Functions

Lead Management / Cross Sell / Up Sell | Expenses / Claims Management Product & Campaign Management. Lead Stage, Nature, Priority, Rating Configurations
Response / Sub Response Configuration based on the Product Loyalty Management Accessible on Desktop / Laptop / Smartphone / Tablets / iPADS etc | Reminder / TAT / Escalation
OTP based visitor authentication Do not Call Repository Management Re-churn, Reassign and Transfer of Leads Tight integration with back office for processing of any other data / physical data by courier
Work Flow Management for Lead Management Tracking of status on Lead till Account Creation
Auto Lead Generation based on Lead Profile and other Product Profiles.Target Setting, Target Vs. Actual, Individual Rating, Incentive Management
Tight integration with back office for processing of any other data / physical data by courier Work Order / Job Card | Business Dashboards
Dynamic Field Manager – for configuring up to 20 additional Fields in Lead Screen Sending templates on the fly
Sending of information / profiles over interaction by selecting the appropriate template and send on-the-fly
Display of a complete portfolio of existing customers in Lead Screens / Merging of Duplicate Customers
Social Media Interfacing (Facebook, Twitter, Linked-In) for campaign data publishing and response pulling
Campaigns, Road Shows, Campaign Description, Campaign Approval Workflow, Campaign Activity Calendar
Email / SMS Campaign, Attach Leads from multiple channels at any time for a campaign and analyze results

Features

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Customer Interaction Management

    Customer Self Service Portal—Web / Mobile / SMS & Email. Auto reading of Emails / SMS / bulk uploaded incidents and process them by initiating the appropriate workflow.

    Reminders / Escalations / Transfers / Reassign of incidents / queries

    Provision to attach any type of documents against any incidents / queries at any stage.

    Social Media Interfacings for posting status of incidents alongside cross-sell / up-sell opportunities.

    Customer Incident & Interaction Management / Query Tagging – Collation of queries from multiple channels – Email, SMS, Walk-in, Postal (courier), Inbound Call Center, Website Complaints / Queries, Received from External agencies like Government, Legal entities, etc.Single screen – displays all open incidents, closed incidents, customer data, security questions for verifications, changes as displaying of key data on the customer, registering and processing current incident/query, customer transactions, customer data, Tagging to Master Incident, etc.

    Configurable workflow – with which user can dynamically create and manage categorizations & sub categorizations for handling incidents/queries.

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Key Function

  • Knowledge Base
  • Channel Partner Management
  • Commissions & Trail Commissions
  • Enterprise-wide Lead Management
  • Customer Relationship Management
  • Creating a Performance Culture
  • IVR Integration
  • Customer Profile & Activation
  • Auto Lead Generation
  • KYC Management
  • Campaign & Event Management
  • Integrated modules
  • Channel Partner | Contact & Activity
  • Lead Management | Targets | Incentives
  • Inbound / Out Call Centre
  • Alerts / Escalation
  • Work Flow / Notifications
  • Email & SMS Campaigns

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