nTireLeads is designed with best practices & Controls which will result into reduced operational cost, improved response levels and increased sales for the enterprise. nTireLeads can collate leads from multiple channels including Web Leads, SMS Leads, Database Leads, Walk-in Leads, Enterprise Wide Leads, Cross-Sell / Up-Sell Leads, referral Leads and allocation happens based on the channel & Product using the workflow management system. You can configure the lead allocation to the call center or to any defined user roles.
“SmartLeads” - an award winning concept of nTireLeads helps in collating leads for a campaign / Road show from all the possible channels (one time or incremental) to run SMS / Email campaigns by the sales team itself. Based on the responses of the customers (auto-tracking of responses), Leads are further progressed based on the work-flow settings. Templates can be designed or imported from HTML designs within mouse clicks.
Smart Leads is a unique concept which helps the product manager or campaign manager to keep leads outside team and initiate Email / SMS campaigns. ✓ Lead Escalation – Leads which are beyond configured TAT period on same status will be escalated to hierarchical users with access permission to act. ✓ Lead Rechurn – Leads moved out of users when they update with same response status more than the configured count, can be rechurned to other users. ✓ Customer Notification on Scheduled Appointments and post meeting thanks notification, totally prevents false update of meeting status. ✓ Based on Response – Manager can allocate the lead to Call Centre or to any sales Team.
Lead Reassign – Owner / Manager can reassign leads from the Pool to team members. ✓ Dynamic Survey Creation and Feedback Collection – General / Campaign Specific. ✓ Supports of sale on Third Party Products like BancAssurance, Gold coins etc. Lead Status Reset – Wrongly updated leads can be reset to previous status.
Transfer of Leads – Temporary / Permanent / Merging of Duplicate Leads. ✓ Push / Pull reading of SMS / Email feedback from customers for tracking TeleSmart – LMS can automatically read the customer response. Lead Share – Leads can be shared with other sales resources. ✓ Work flow for any requirements during Lead Process. ✓ Any number of Email / SMS messages can be sent
✓ Work Flow / Notifications / Alerts / Escalation
✓ Inbound / Out call centre—IVR integration
✓ Lead Management | Targets | Incentives
✓ Customer Relationship Management
✓ Channel Partner | Contact & Activity
✓ Collation of Leads for Multi-channel
✓ Commissions & Trail Commissions
✓ Email & SMS Campaigns
✓ Electronic Application Processing
✓ Campaign & Event Management
✓ 3600 view incident management
✓ Expense/Claims Management
✓ Social Media Integration
✓ Auto Lead Generation
✓ Customer onboarding
✓ KYC Management | Knowledge Base
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