HERBIE BOT

    SunSmart Global stand next in Information Technology aimed at producing Next Generation Intelligent Tools for the Businesses in augmenting their business growth, Rapid Response to the needs of their employees, customers & stakeholders and reducing their operational cost multi-fold. SunSmart Global solutions bring in the fastest turnaround time and ensures instant results for various business functions of the organization.
    Serving
    • Financial Services
    • Insurance
    • Governments
    • Retail
    • Healthcare
    • Airlines
    • Manufacturing
    Support Functions
    • Sales
    • Customer Service
    • IT | HR
    • Appointments
    • Branding
    • Delivery Tracking
    • Help Desk
    Service Requests
    • Address
    • Mobile Change, Email Change
    • Cheque book Request, PIN Change
    • Card Hot Listing, Stop Payment
    • Customer Can
    • Balance Enquiry | Fund Transfer | View Last xx transactions
    Other Scenarios
    • Branch / Location Info
    • Contact info for various services
    • Provides necessary forms for various services
    • On-line / Real time account creation assistance
    • The Customer can Buy / Sell scripts in real time
    • Track status of any of the dispatched items like Cheque book etc.
    • Can deliver the digital e-vouchers and analytics
    Customer Service
    • Herbie Bot will welcome your Customers in their local language
    • Authenticate your customers with Security Questions and if required OTP on registered Mobile Number
    • It's available on Smartphones from IOS / Android / Windows
    • Herbie Bot can be available on your Facebook, Skype, Web Chat and other popular channels for quick and easy service
    Advantages

    100 % Web based

    Flat 6 Weeks Go Live

    Focused & Realistic Approach

    Highly Configurable and DB Driven

    Multi Company / Multi Lingual Enabled

    All Browser Supported & Latest Technology

    Access from Tablets, Smart Phones,iPAD etc.

    Hybrid mobile app for all smart phones / tablets.

    Features

    Audit Trail Enabled

    Business Dashboards

    Report Generation Tool

    Graphical & Data based Reports

    Email & SMS 2 way (Push/Pull) Integration

    Microsoft Certified—Performance / Scalability

    Key Functions

    Work Flow / Notifications / Alerts / Escalation

    Inbound / Out call centre—IVR integration

    Lead Management | Targets | Incentives

    Channel Partner | Contact & Activity

    Collation of Leads for Multi-channel

    Customer Relationship Management

    Commissions & Trail Commissions

    Email & SMS Campaigns

    Electronic Application Processing

    Campaign & Event Management

    3600 view incident management

    Expense/Claims Management

    Social Media Integration

    Auto Lead Generation

    Customer onboarding

    KYC Management

    Knowledge Base

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